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Frequently Asked Question


What/who is SMUKKETT?

Look here: About

Warranty

How long and what is covered by warranty?
The guarantee on your SMUKKETT watch is by standard 24 months. It covers all production defects of the watch.

What can I do when my product fails?
In case of unexpected turbulences please get in touch with us: shop(a)smukkett.com

What can I do when my watch stops working?
Maybe your battery is empty. You can get it changed nearly everywhere they sell watches or at a watch makers office for a very affordable price.

Watch

How do to correctly set my watch’s time?
Check out this short Tutorial Video

Straps

How do I change a normal strap?
This is very simple. Take a look at this Tutorial Video. Best results are achieved with our strap changing tool.
How do I change my Nato straps?
Thats really easy. If you need help, please watch this Tutorial Video
How do I clean my straps?
Nylon straps can simply be washed (also in a washing machine- please put in separate bag and wash cold).
Other straps should only be dry cleaned (leather!)

Payment and Shipping

We’ve compiled and nice and easy overview of that here:

Vouchers / Coupon Codes

How do I redeem a voucher / use a coupon code?
As soon as you clicked on the checkout button, a field appears on the top right hand side of the website. Enter your voucher / coupon code here. The rebate will automatically be deducted at the checkout.